If You Visit Our Website?
We may collect information to measure the number
of visitors to the different pages and sections of our website to help
us make our website more useful to visitors. We may collect and store the
name of the domain from which you access the Internet, but not the specific
e-mail address. For example, aol.com, if you are connecting from an America
Online account or a similar domain corresponding to your Internet Service
Provider.
We will collect information that is volunteered
to include but not limited to e-mail addresses, requests for product or
service information or survey information. This information is not shared
with other organizations for commercial purposes and is used to facilitate
your request for information. We may use this information to contact you
for marketing purposes.
We Want To Be Very Clear!
Citizens National Bank does not sell non-public
information to a third party. We protect and safeguard the privacy of users
of our Online Banking services, just as we do throughout all of our business.
We will use personal information to identify you, to communicate with you,
and to help us answer your questions. In the interest of protecting the
privacy of our customers, the Board of Directors has adopted the following
Privacy Policy and Procedures.
Policy Statement
At Citizens National Bank, our mission is to meet
the desires of our customers. As financial services professionals entrusted
with sensitive financial information, we believe that your privacy should
not be compromised. At the same time, we want to offer you the array of
financial products and services you need to accomplish your financial goals.
We believe that both can be accomplished through the establishment of standards
outlined in this policy for the collection, use, retention, and security
of individual customer information.
Customer Expectations
We recognize the customer's right to expect privacy
and security for their personal and financial affairs. The bank will take
all necessary steps to safeguard sensitive information that has been entrusted
to us by our customers. To that end, the bank has adopted the following
standards and procedures intended to prevent misuse of customer information.
Permissible Reasons To Collect and Maintain
Information About Our Customers
The bank will and should collect, retain and use
information about our customers only when the bank believes it will help
administer our business and in providing products, services, and other
opportunities to customers. We will collect and retain information about
our customers for a specific business purpose and also, to comply with
certain laws and regulations.
Maintenance of Accurate Information
The bank will strive to maintain accurate and
complete customer information. We pledge to respond to requests to investigate
and to correct, information believed to be inaccurate in a timely manner
or as prescribed by law. Information will not be furnished to a consumer-reporting
agency if we know it to be inaccurate and/or incomplete.
Limitations on Employee Access to Information
Customer information is considered private &
privileged and employees will have access limited to the business reason
to know such information. Department Managers are responsible for the daily
oversight of employee access of customer information. Training is provided
to all employees emphasizing the confidentiality of customer information.
Employees violating customer confidentiality will be subject to appropriate
disciplinary measures.
Protection of Information
Our bank is committed to the security of customer
financial and personal information. Unauthorized access to confidential
information about our customers is accomplished by limiting employee access
to customer information and by providing a secure environment that protects
this information from third parties. We continually assess our environment
due to rapid technological change and we provide employee training to assist
in complying with customer confidentiality.
Restrictions on the Disclosure of Account
Information
Citizens National Bank places limits detailed
below on who receives specific information about customer accounts or otherwise
personally identifiable information. We do not reveal information to parties
outside our affiliated banks and companies unless:
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The customer authorizes it or permits it.
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The information is provided to help complete a customer-initiated
transaction.
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The information is provided to a reputable credit
bureau or similar information-reporting agency.
-
The disclosure otherwise is lawfully permitted or
required (e.g. subpoena).
Maintaining Customer Privacy in Business Relationships
With Third Parties
When we do conduct business with a third party,
we will require our vendors and suppliers to adhere to similar privacy
principles & standards regarding customer information.
How To Contact Us?
You may contact us in any of three convenient
ways. The first, you may choose the "Contact Us" button of Citizens National
Bank's home page. You then have the option of directing an e-mail request
to a specific representative at any of our convenient locations. The second,
you may call the Main Office location at (318) 747-6000 for assistance
from one of our friendly customer service representatives. And finally,
you may write us at:
